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Technical support
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Quick links

Tech requirements
Documentation
Tech notes
Downloads
Support show me’s
Contact support

p.Metrics endeavour to provide first class front-line support for all our products and services.

We aim to provide a choice of flexible support options. Simply choose the support option that best suits your needs.


PLEASE NOTE: First line support is via email. If you have a support query you should contact us on: support@pmetrics.co.uk initially. You will receive a response within 48hrs excluding weekends and public holidays.

 

Support Section

Description

 

 

Documentation

Full copies of our documentation together with useful information which you can print out and keep.

hr20 

Technical notes

Technical notes that help you install and maintain tests in the Sherwood Test Series.

hr20 

Downloads

We’re continually striving to improve our products for the benefit our clients. From time to time we may need to update software or printed documentation. Updates will be posted on this page. These will fix any identified issues and/or may provide additional functionality.

hr20 

Support show me’s

Sometimes a picture paints a thousand words. We realise that to technical support staff time is precious and that often it’s easier to show someone how to do something than describe how to. We’ve put together a series of screencam movies that show you how to perform common tasks.

hr20 

Contact support

Contact support at support@pmetrics.co.uk using your normal email software. Alternatively you can contact us straight from your web browser using our support submission form.

hr20 

Before you contact us, and for a light-hearted view, please see...
blunders when asking for support
 

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